Refunds, Cancellations and Payment Plans

1. Your rights and this policy

This policy distinguishes course guarantees, payment plans, events and physical goods. A voluntary guarantee is additional to applicable rights that cannot be excluded. It does not replace remedies for faulty goods, nonconforming content/services or any applicable statutory withdrawal rights.

2. Approved all-product guarantee

For all products, including online training and courses, merchandise, retreats, festivals and events, request a full refund within seven days of registration (purchase for merchandise). A request within that window means a full refund of all amounts paid and cancellation of all remaining scheduled payments. Contact hello@drishtibeats.com or use https://www.drishtibeats.com/contact/ to request it.

3. Request window and handling

The seven-day window is based on when the request is made, not when the team approves or processes it. It begins at registration, or at purchase for merchandise, even if study or the event starts later. This voluntary guarantee is additional to applicable statutory rights and does not reduce any earlier customer or student promise.

Dispatch returned merchandise within 14 calendar days after receiving the team’s return instructions. The team aims to initiate refunds within five business days of the request; this is an operational aim, not a guarantee of when your bank or payment provider will credit the funds. Any shorter timing or stronger remedy required by applicable law remains available. A timely request remains timely while you wait for return instructions; no new approval-date cutoff, deduction or refund-hold-until-return condition is added. If Drishti Beats cancels or materially reschedules an event, you may choose a full refund or an optional transfer agreed with the team. A transfer or credit is not compulsory. This is additional to the approved seven-day guarantee, applicable mandatory rights and any more favorable terms already supplied with your booking.

A request does not itself confirm that the payment processor has completed the refund or canceled remaining payments. Staff must process both and confirm the outcome.

4. Payment plans

Pilates: $794 USD in one payment or four monthly payments of $198.50 USD, totaling $794, with no added plan fee. The first installment is due at registration; three further automatic monthly payments follow. Tuition payments end after the fourth installment. Any applicable tax is shown at checkout.

For other products, the offer and confirmation should state total cost, currency, number and cadence of payments and any charges.

A timely request under the seven-day guarantee refunds all amounts paid and cancels all remaining scheduled payments, including installment plans.

5. Retreats, festivals and events

Retreats, festivals and events are included in the same seven-day-from-registration full-refund guarantee. A request within that window refunds all amounts paid and cancels all remaining scheduled payments. The guarantee has no deposit exception or administration deduction.

If Drishti Beats cancels or materially reschedules an event, you may choose a full refund or an optional transfer agreed with the team. A transfer or credit is not compulsory. This is additional to the approved seven-day guarantee, applicable mandatory rights and any more favorable terms already supplied with your booking. A timely request under the seven-day guarantee is not excluded because an event has already been attended. Requests outside that voluntary window remain subject to applicable rights and any more favorable booking terms.

6. Merchandise returns and postage

Merchandise is covered by the same full-refund guarantee, with the seven-day request window beginning at purchase.

Customers must return shipped merchandise and pay the return postage, except where applicable consumer law requires Drishti Beats to cover it. Before returning shipped merchandise, contact hello@drishtibeats.com first so the team can provide the correct return address and instructions. A refund request made within the seven-day window remains timely while you wait for those instructions. This contact-first process does not add discretionary approval, restart the window or change the date the refund request was made.

Dispatch returned merchandise within 14 calendar days after receiving the team’s return instructions. The team aims to initiate refunds within five business days of the request; this is an operational aim, not a guarantee of when your bank or payment provider will credit the funds. Any shorter timing or stronger remedy required by applicable law remains available. A timely request remains timely while you wait for return instructions; no new approval-date cutoff, deduction or refund-hold-until-return condition is added.

7. Requesting help

Contact hello@drishtibeats.com or use /contact/ . Give your name, the email used for enrollment, course/event or item and the request date. Do not email full card numbers, passwords or unnecessary health information. For privacy, refunds, accessibility, academic questions, complaints and appeals, contact hello@drishtibeats.com. The Drishti Beats team handles these matters together. If a concern involves a team member, say so in your message and ask the team to arrange another team member’s review. This is a shared team inbox, not a separate independent or confidential reporting service.